Right of withdrawal

Right of Withdrawal

As a consumer, you have a right of withdrawal according to the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, please contact us at:

BRS Medical GMBH Brand: medi.tativ Address: Schrannengasse 2, Top 37, 5020 Salzburg, Austria Email: office@medi.tativ.com

Please inform us in a clear statement (e.g., by email or post) that you wish to withdraw from the contract. You may use our sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the period.

Consequences of Withdrawal If you withdraw from the contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from a delivery method other than the cheapest standard delivery). The repayment will be made immediately and no later than fourteen days from the day on which we received your declaration of withdrawal.

For the repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise. In no case will we charge you fees for this repayment. However, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods – whichever is earlier.

You are obliged to return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that goes beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal The right of withdrawal does not apply to contracts for the supply of goods that have been specially manufactured according to your specifications or are clearly tailored to your personal needs.

General notes on returns

Please avoid damage or soiling of the goods. Ideally, send the goods back in the original packaging with all accessories and packaging materials. If the original packaging is no longer available, please ensure suitable packaging to avoid transport damage.

Please do not send goods back freight collect.

The above notes are not mandatory requirements for the effective exercise of the right of withdrawal.